Frequently Asked Questions
1) Are your rentals clean?
Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.
2) Do your units contain any lead in the vinyl and are they safe?
All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.
3) What type of parties and events do you provide rentals for?
Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!
4) Can I use a water hose on a bounce house?
Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event.
5) Does the rental have to be set up on grass?
Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags. We recommend setting up all units on grass whenever possible.
6) When do you setup the unit?
This will all depend on how many rentals we have scheduled that day. Typically, we deliver between 7am-11am the day of the party. We will call you the day before to provide a better timeframe for your setup.
7) Do we have to keep the units plugged in the entire time?
Yes. An air blower keeps air in the unit the entire time. Once unplugged, the air unit will deflate.
8) What form of payments do you accept and when is my payment due?
We accept cash and all major credit cards. We also accept checks in advance of your event. All invoices are subject to 3.5% processing fee, and all invoices will be charged sales tax in accordance with your location. The deposit is due upon booking your event. The remaining balance is due prior to setup.
9) Will my deposit be refunded if I cancel?
Deposits are not refundable, but you can reschedule and use the deposit as a credit for up to one year. If you need to cancel your event, please contact us and we will work with you.
10) Does the cost include delivery?
Delivery cost is calculated after you have inputted the delivery drop off location into the quote. Once we review the quote, we will double check that the system has calculated the amount correctly. Please remember, prices do not include sales tax and credit card processing fee (if applicable).
11) What is your cancellation policy?
Please call as early as possible if you need to cancel for any reason. All deposits are non-refundable but are able to be used for up to one year. Once we've set up, we do not give refunds for any reason including weather.
12) Do you require a deposit?
Yes. To book your event, a $50 deposit is needed to hold each inflatable for the event. All deposits are non-refundable but can be used for up to one year.
13) Are we responsible if the unit becomes damaged?
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens, please contact us immediately so we can remedy the situation. However, if damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds), you will be responsible for all damages up to and including replacement of the unit or blower. When we deliver the unit, we will go over all of the safely rules and regulations that must be followed to ensure all parties are safe. Once the unit has been set up, you are responsible for the safekeeping of the unit and its use. Please note there will be an additional $200 cleaning charge for any gum, hair dyes, sticky substances, candy or food stains found on unit. Any permanent damage such as the use of Silly string, permanent markers, etc. requires a full replacement of the unit.
14) Can we see a copy of your contract and safety rules?
Yes. You will receive a copy of our contract to read and sign which also includes the safety rules of the unit.
15) Is Inverness Inflatables insured?
Yes, we are fully insured. Please contact us if you need a certificate of insurance for your event or you have any other questions surrounding our coverage!
16) What happens if it rains?
You cannot use the inflatable while raining. Please unplug the unit and place the blower under cover. When it stops raining you can inflate the unit again. Even if you will not use the inflatable after the rain, please inflate the unit to help dry it off before it is picked up.
17) Do I need to be present when the delivery arrives at my home or park location?
Yes. The person who is the ACTUAL renter that is listed in the reservation and is the credit card holder MUST be there on site when we arrive to set up to sign the rental agreement. We cannot have family members, kids over 18 years old, spouses, or friends sign the rental agreement for you. **Schools, churches, businesses can have a proxy sign the rental agreement.